FAQ’s – We hope this answer some of your questions…
Every chair that leaves our warehouse is:
All marks are removed where possible
If the seat foam needs replacing, it is replaced
If the seat fabric needs replacing, it is replaced
All functionality is tested
Any parts found to be defective are replaced
If it is not of a high enough standard, we simply don’t ship it.
We only use the highest level of secure encryption between ourselves and our online payments gateway
We do not store your credit card details on our site.
The only place your credit card details are used and stored is on the payments gateway / our payments provider.
You can pay with a credit card or google pay, apple pay, etc, all using our secure payments gateway.
Chairs are bulky, heavy items, and cost a lot of money to ship.
Every chair is shipped in strong, high-quality boxes.
On every box, we also use high-strength strapping.
We make no money on our shipping costs, and sometimes we lose money.
Our aim is to make shipping as economical as possible for our clients and provide them with the highest level of service.
If you wish to arrange your own shipping, then please let us know. You can always arrange collection from our warehouse in person, but please contact us first to arrange a time, and we will tell you the place to collect from.
Because those shipping costs need to be reflected in the price you pay.
We would rather be upfront about our shipping costs than hide them away in a single price.
When was the last time shipping a 30Kg chair was ‘free’???
If you wish to spend your own time, money, and fuel to collect the chair, please just let us know.
Yes, of course, you can. We just ask that you arrange a time with us as the collection will be from our warehouse (RM13) and we need to make sure someone is there to enable your collection.
Yes, of course, you can. Again, we just ask that you arrange a time with us as the collection will be from our warehouse (RM13) and we need to make sure someone is there to enable your collection to take place.